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Terms & Conditions

About these Terms and Conditions

These Terms and Conditions set out the terms of the agreement between you and The Holly Effect. By using our website/s, you unreservedly accept these Terms and Conditions, including our Privacy Policy, and you agree that your use of our website/s, including any purchase of goods from us, is subject to the terms thereof.

These Terms and Conditions cannot be varied without our written consent. We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page (this page) of our website. We encourage you to read these Terms and Conditions, and contact us if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use our website in any manner. 

If you do not agree with these terms and conditions you must communicate your concerns to The Holly Effect via email to admin@thehollyeffect.com within 2 business days of signing up to “The Holly Effect” programs, in order to be considered for a refund.

 

Unlimited lifetime access to live zoom calls

(If this is part of your program – Coaching package ONLY)

There is no guarantee you will have the chance to speak to Holly directly. Holly is live in a group coaching situation for 1 hour each week. During that time she unmutes the lines of participants so they can ask her questions directly. Holly always does her best to share her time fairly, but there is never a guarantee you will have your question answered. You access to these calls for 12 months from the date that you join. However, you will maintain access to the private facebook group and the online portal for the lifetime of the program.

There will be 45 live calls per year. There will be no live call 7 weeks per year. Holly will announce when there are weeks of no calls in the Facebook group, and weekly calls may be cancelled at short notice.

Individual coaching on the live weekly zoom calls will only be given to you once you have paid a minimum total $500 of a payment or other plan. You are welcome to join the live calls prior to paying this $500 minimum but your personal questions will be not answered.  

 

Unlimited lifetime access to Powerful Parenting Online Program – Facebook Group

(If this is part of your program – Coaching Package ONLY)

You can ask questions in the group at any time, by making a written post, sharing a video or going live in the group. Holly does her best to answer questions in this group, but this is not a guarantee. Other members of the Facebook community will provide helpful answers to questions posted in the group.

 

Inappropriate Behaviour

Any member can be removed from the group and live calls due to behaviour/comments etc deemed inappropriate by Holly and/or The Holly Effect administrators. Criticism, judgemental and/or unnecessary comments will not be tolerated, and members may be removed/banned without notice. Where appropriate, a private warning will be given before anyone is removed from the group however this is on a case by case basis and there is no guarantee a warning will be given prior to being banned from the group.

It is the utmost priority of The Holly Effect to provide a safe environment where members of our community feel comfortable to share their stories transparently and vulnerably. Any comment that violates these community standards will be deleted immediately.

 

Live Call Recordings

Live zoom calls are recorded each week and the replay is made available in the private Facebook group the following day. Members of the program participate in these calls at their own risk, and with the understanding that the replay will be made available to the private Facebook group. The Holly Effect accepts no responsibility for your privacy. Members are welcome to join the calls, and/or make posts in the Facebook group anonymously.

 

General Advice

The advice given to you through your participation in this program is Holly’s personal opinion only. Holly has no formal qualifications of any kind in childhood development, psychology, counselling etc. Holly simply shares her personal experiences, learnings, opinions and what she considers to be her “gift” – a wisdom she was “born with”. All members participate in the Powerful Parenting Online Program with this solid understanding. The Holly Effect recommends participants seek professional advice where necessary. We accept no responsibility or liability for the outcomes of the general advice given throughout this program. 

 

Payment Plans

We are unable to make changes to the agreed payment dates or amounts once you’ve committed to and started a payment plan.

If you do wish to “pay-out” the balance of your payment plan this can be done through personal agreement with The Holly Effect, the agreed “pay-out” amount must be paid in full or the terms of the Payment Plan will remain in effect.

 

Payment

The Holly Effect reserves the right to remove participants from all aspects of the program (Facebook group / Online Course / Live online video calls etc) if they have payments outstanding. Participants of the program have a maximum 14 days to rectify any outstanding payments prior to being removed from services.

The Holly Effect will make an attempt to contact non-financial participants by email, phone call or text message to complete in-arrears payments, however it is the responsibility of participants to ensure funds are available at the time direct debits are scheduled for their subscription.

If for any reason payment of in-arrears amounts is not made within 14 days, you may be removed from the program without warning.

No refunds of any kind will be given in the event of non-payment of payment plans.

 

Coaching Access

Holly is not available to communicate privately (Including talk, text, message or email) in regards to advice/coaching as part of this program. This type of private coaching is an additional service Holly can offer at an additional charge. 

All coaching/advice regarding this online program must be sought through the private Facebook group and the weekly online video calls. 

For any billing, subscription or technical issues, participants can contact The Holly Effect via email at admin@thehollyeffect.com

 

Refunds

The Holly Effect complies with Australian Consumer Law (ACL) at all times.

Refunds will not be given for “Change of mind”.

In order for any refund to be considered participants must request a refund via email to admin@thehollyeffect.com within 2 business days of signing up to “The Holly Effect” programs.

After the 2 day (48 hour) cooling off period there are no refunds or cancellations.

Where a refund is issued an admin fee of $98 or the value of the initial payment of a payment plan (Whichever is less) will be charged for cancellation of any program. This value will be subtracted from any refund.

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